Privacy Policy

Nexon Workshop Privacy Policy

This Privacy Policy describes how we collect, use, and protect the personal information of our customers who visit our website and purchase products or services from us. 

Collection of Personal Information

We collect personal information from our customers in order to process orders, improve the user experience, and comply with legal obligations. We may collect the following types of personal information:

• Name
• Contact information (email address, Discord username and identifier)
• Payment information (credit/debit card details, billing address)
• Order history and preferences
• IP address, browser type, and operating system

We may also collect personal information from third-party sources, such as credit reference agencies or fraud prevention agencies.

Use of Personal Information

We use personal information for the following purposes:

• To process and fulfill orders
• To communicate with customers about orders, promotions, and other updates
• To improve our website and services
• To prevent and detect fraud and other illegal activities
• To comply with legal and regulatory obligations

We may also use personal information to personalise the user experience and improve the effectiveness of our marketing campaigns.

Protection of Personal Information

We take the security and confidentiality of personal information seriously and have implemented technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. Our website is protected with SSL encryption and we regularly monitor our systems for potential vulnerabilities.

We use Stripe as our payment processor, which means that we do not collect or store payment information directly. Instead, payment information is securely transmitted to Stripe for processing, and Stripe provides us with a tokenised version of the payment information to complete the transaction. Stripe’s privacy policy can be found at https://stripe.com/gb/privacy.

Disclosure of Personal Information

We do not sell or rent personal information to third parties for their marketing purposes. We may share personal information with trusted third-party service providers who help us to operate our website and provide services to our customers, such as delivery companies and marketing agencies. We only share personal information to the extent necessary to provide these services and require these third parties to maintain appropriate security measures to protect personal information.

We may also disclose personal information if we are required to do so by law or in response to a valid request from a government or law enforcement agency.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to improve the user experience and personalise the content and advertising on our website. Customers can manage their cookie preferences through their browser settings or by using cookie consent management tools.

Rights of Customers

Customers have certain rights regarding their personal information, including the right to access, correct, delete, and restrict the processing of their personal information. Customers may also object to the processing of their personal information for direct marketing purposes. To exercise these rights, customers should contact us using the contact information provided below.

Changes to Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will provide notice of any material changes to this Privacy Policy on our website or by other means as required by law.

Contact Us

If customers have any questions or concerns about this Privacy Policy or the way we collect, use, or protect their personal information, they can contact us at contact@nexonworkshop.co.uk.